Shipping policy

DERTIOK Shipping Policy – Switzerland Only

DERTIOK is a brand operated by Weidauer Care.
All references to “we,” “us,” or “our” refer to DERTIOK.

DERTIOK is a premium personal care and cosmetic brand fully operated by Weidauer Care, a registered Swiss company. Our official business address is Hofderer Feld 2, 6280 Hochdorf, Switzerland, which is also used for legal and Merchant Center purposes. For customer inquiries, orders, or support, you can contact us at P.O. Box 6281, Hochdorf, Switzerland, or via email at hello@dertiok.com. By providing complete transparency about our company, contact channels, and policies, DERTIOK ensures a safe, reliable, and trusted shopping experience for all customers.

Brand Name: DERTIOK
Legal Company Name: Weidauer Care
Official / B2B Address: Hofderer Feld 2, 6280 Hochdorf, Switzerland — used for legal, business, and Merchant Center purposes
Customer / B2C Correspondence: P.O. Box 6281, Hochdorf, Switzerland — email: hello@dertiok.com
UID / Company ID: CHE-303.376.644

At DERTIOK, we are committed to delivering your skincare products safely and efficiently within Switzerland, using Swiss Post for reliable service.

Processing Time

Orders are processed within 1–2 business days after payment confirmation.
During high-demand periods, processing may take up to 3 business days.

Shipping Methods & Costs

We offer two convenient shipping options within Switzerland:

Shipping Method	Estimated Delivery Time	Cost
PostPac Economy	2–4 business days	CHF 4.90
PostPac Priority	1–2 business days	CHF 6.90

⏱️ Delivery times are estimates and may vary slightly depending on Swiss Post operations.

Order Tracking

All shipments include a tracking number from Swiss Post.
You can track your package in real-time on the Swiss Post website using the tracking code emailed to you.

Damaged or Lost Shipments

Please inspect your order upon delivery.
If your package is damaged or missing, contact us immediately at hello@dertiok.com.
We will work quickly to resolve the issue, including replacement or refund.

Contact

For shipping questions or assistance, email us at hello@dertiok.com.

At DERTIOK, we ensure your skincare products arrive safely, quickly, and with care.

All orders, shipments, and returns are handled by Weidauer Care on behalf of DERTIOK.